Shipping & Delivery Policy

1. Order Processing

Orders are processed only after written order confirmation and receipt of the agreed advance payment.

Processing time may vary depending on product availability, order quantity, packaging requirements, and procurement schedules.

2. Dispatch Timeline

Estimated dispatch timelines will be communicated at the time of order confirmation.

While every effort is made to dispatch orders within the committed timeframe, delays may occur due to:

• Transportation issues
• Weather conditions
• Government regulations
• Supplier delays
• Public holidays
• Other unforeseen circumstances

3. Transportation

Goods are dispatched through approved transporters, logistics providers, courier services, or freight carriers selected by either the seller or buyer, as mutually agreed.

Transportation charges shall be borne as agreed between both parties at the time of order placement.

4. Delivery

Delivery timelines are estimates only and are not guaranteed.

Actual delivery may vary depending on destination, transportation route, local conditions, and carrier performance.

A1 MamtaGold Enterprises shall not be held liable for delays caused by third-party transporters or circumstances beyond its reasonable control.

5. Transfer of Risk

Risk and responsibility for the goods transfer to the buyer immediately upon handover of the goods to the transporter.

Any loss, damage, delay, or shortage occurring during transit must be reported directly to the transporter and documented appropriately.

6. Inspection Upon Receipt

Buyers are advised to inspect the shipment immediately upon delivery.

Any claims regarding quantity shortages, visible damage, or quality concerns must be reported within 48 hours of receipt of goods.

Claims submitted after this period may not be accepted.

7. Delivery Documentation

Relevant shipping documents, including invoices, e-way bills (where applicable), and transport documents, will be provided as required.

The buyer is responsible for ensuring that all delivery information provided is accurate and complete.

8. Failed Delivery

If delivery cannot be completed due to incorrect information, refusal to accept goods, unavailability of the consignee, or any buyer-related issue, additional transportation, storage, or handling charges may apply.

9. Force Majeure

A1 MamtaGold Enterprises shall not be responsible for delays or failure in delivery resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, labor shortages, pandemics, or other force majeure events.

10. Contact

For shipping-related inquiries, buyers may contact A1 MamtaGold Enterprises through the contact details provided on the website.

By placing an order, the buyer acknowledges and agrees to this Shipping & Delivery Policy.